If you are dissatisfied with any aspect of the care or service you receive, please either tell your Doctor or contact our Practice Manager, Mrs Sue Corlett.

How to escalate a complaint to Manx Care

The practice has a zero tolerance attitude towards any violence or verbally abusive behaviour directed at the Doctors, their staff or other persons present on the practice premises, or other place where treatment is provided. Such behaviour will result in you being removed from our list.

Both of our Health Centres are fully computerised and your medical information is also held in paper notes. All of the information held is treated with the strictest confidence. The Practice is registered with the Data Protection Office.

PLEASE NOTE WE DO NOT MAKE APPOINTMENTS OR CORRESPOND VIA EMAIL.

Sending a message by email will not provide a ‘fast track’ to the doctor, if you have an urgent medical need, please contact the surgery by phone or in person so that this can be promptly assessed and treated. The Email facility is unmanned and therefore your request will not be replied to.

Laxey and Village Walk Health Centres

Privacy Notice

Laxey and Village Walk Health Centres have a legal duty to explain how we use any personal information we collect about you, as a registered patient, at the practice. Staff at these practices maintain records about your health and the treatment you receive in electronic and paper format.

What Information do we Collect About you? 

We will collect information such as personal details, including name, address, next of kin, records of appointments, visits, telephone calls, your health records, treatment and medications, test results, X-rays, etc. and any other relevant information to enable us to deliver effective medical care.

How we Will use Your Information

Your data is collected for the purpose of providing direct patient care; however, we can disclose this information if it is required by law, if you give consent or if it is justified in the public interest.

In order to comply with its legal obligations, this practice may send data to Department of Health & Social Care when directed by the Health Minister under the Health and Social Care Act 2012. Additionally, this practice contributes to national clinical audits and will send the data that is required by Department of Social Care when the law allows. This may include demographic data, such as date of birth, and information about your health which is recorded in coded form; for example, the clinical code for diabetes or high blood pressure.

Processing your information in this way and obtaining your consent ensures that we comply with Articles 6(1)(c), 6(1)(e) and 9(2)(h) of the GDPR.

Maintaining Confidentiality and Accessing your Records

We are committed to maintaining confidentiality and protecting the information we hold about you. We adhere to the General Data Protection Regulation (GDPR), the NHS Codes of Confidentiality and Security, as well as guidance issued by the Information Commissioner’s Office (ICO). You have a right to access the information we hold about you, and if you would like to access this information, please ask at reception and you will be given further information on how to do this. Furthermore, should you identify any inaccuracies; you have a right to have the inaccurate data corrected.

Risk Stratification

Risk stratification is a mechanism used to identify and subsequently manage those patients deemed as being at high risk of requiring urgent or emergency care. Usually this includes patients with long-term conditions, e.g. cancer. Your information is collected by a number of sources, including Laxey and Village Walk Health Centres and this information is processed electronically and given a risk score which is relayed to your GP who can then decide on any necessary actions to ensure that you receive the most appropriate care.

Opt-Outs

You have a right to object to your information being shared. Should you wish to opt out of data sharing, please contact a member of staff who will be able to provide you with further information.

Retention Periods

In accordance with the NHS Codes of Practice for Records Management, your healthcare records will be retained for 10 years after death, or if a patient emigrates, for 10 years after the date of emigration.

What to do if You Have any Questions

Should you have any questions about our privacy policy or the information we hold about you, you can:

1.  Contact the practice’s data controller via email at Laxey&villagewalk@gov.im
2. GP practices are data controllers for the data they hold about their patients
3. Write to the data controller at Laxey and Village Walk Health Centres.
4. Ask to speak to the Practice Manager , Sue Corlett

The Data Protection Officer (DPO) for Laxey and Village Walk Health Centres is Sue Corlett who can be contacted by email at susan.corlett@gov.im or by telephone on 656020.

Complaints

It is your legal right that if you wish to complain about how your information is processed, you can contact the DPO (as above) or submit a complaint to Isle of Man Information Commissioner by email at ask@inforights.im or by telephone on 693260

Changes to our Privacy Policy

We regularly review our privacy policy and any updates will be published on our website to reflect the changes.